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FAQs
This section attempts to answer any questions you may have about Professor Ursula James and her products. There may be questions that we haven't thought of yet so there is a link at the bottom for you to ask your own question. We will always respond to you with an answer to your question, and if it is appropriate, we will add it to this page.

Professor Ursula James

Who is Ursula James?

Can I contact Ursula James directly?


Hypnosis and Hypnotherapy

What is hypnosis?

What is hypnotherapy?

I want to learn about hypnotherapy

I would like a one-on-one hypnotherapy session


CDs and MP3s

What if I fall asleep listening to the CD/MP3?

How often can I listen to the CD/MP3?

Does it matter if I don't hear everything?

How soon will the method start working?

How will I know if it's working?

Can I go back to the CD/MP3 as a top-up?

Can I get a particular MP3 as a CD?

Can I create a CD from my MP3?

Can I get a particular CD as an MP3?

Can I use it to help with something other than what I bought it for?

Will it work if I'm also taking medication?

I suffer from depression - can I still use this CD/MP3?

The download didn't work - what should I do?

I'm having trouble downloading an MP3 to my iPod, iPhone or iPad - can you help?

What should I do if I didn't download it in time and it says the link has expired?

Can I use this CD/MP3 on my children?


Books

Can I get a signed copy of a book?


Payment

What payment methods can I use?

Is it secure?


Delivery

How long will delivery take?

How much does delivery cost?

Do you deliver anywhere in the world?


Your own question

I have a question that isn't answered here




Ursula James

Who is Professor Ursula James?

You can read all about Professor James here.

Can I contact Professor James directly?

Yes you can. If you have a question specifically for her, or would like to book a hypnotherapy session with her, you can contact her at ursula@ursulajames.com.

Hypnosis and hypnotherapy

What is hypnosis?

Have all your questions about hypnosis answered here.

What is hypnotherapy?

Have all your questions about hypnotherapy answered here.

I want to learn about hypnotherapy

Then the Clinical Hypnosis Textbook is the book for you.

I would like a one-on-one hypnotherapy session

Please email appointments@hypnova.co.uk with your request and we will take it from there.

CDs and MP3s

What if I fall asleep listening to the CD/MP3?

If you fall asleep listening to the CD it is a good sign. Your body needed the sleep and you were relaxed enough to allow it. You will still have heard the suggestions and they will still have benefit. Additionally, if you listen to the CD regularly, your nighttime sleep will improve so that you will soon be staying awake during the CD/MP3 instead. Note that if you awoke with the awakening suggestions then you probably weren't asleep, but in a very deep and enjoyable trance.

How often can I listen to the CD/MP3?

There are only beneficial side effects from hypnosis (e.g. improved sleep and better digestion), so you may listen to the CD/MP3 as often as you wish. We recommend once a day for a minimum of three weeks and then whenever you feel you need a boost.

If you have more than one CD/MP3 then we recommend that you focus on one for at least three weeks before swapping to another. It is not as effective when you swap frequently between tracks.

Does it matter if I don't hear everything?

Not at all! This is a common cause for concern but it is actually a good sign. If, after starting listening, the next thing you remember is waking up and the end of the track, then it can seem a bit unusual the first time. It simply means that you are comfortable enough to let the words sink in without your conscious awareness. This shows a level of self-confidence and is a good sign. You are then able to have a much deeper period of relaxation and all the benefits that come from that, as well as more efficient take-up of the therapeutic suggestions.

How soon will the method start working?

From the first time of listening. However, with many of the CDs/MP3s, the effects are cumulative so you may not notice massive change immediately. Give it time and you (and your family or work colleagues) will start to notice the difference.

How will I know if it's working?

The first thing you will notice is that you feel better generally. Then you will be aware of the changes in the specific situations. For example if the CD is about weight control, you notice that you do not crave sweet foods like you used to. You will then notice feeling more confident and motivated, and better able to deal with life in general. You notice some of the changes immediately, while others take a couple of weeks to take full effect.

Can I go back to the CD/MP3 as a top-up?

Yes. In fact we recommend that you do so any time that you feel it would be beneficial to get either a top-up, or a boost in the area relevant to your CD/MP3.

Can I get a particular MP3 as a CD?

Some of the MP3s are already available as CDs so do check first, but if they are not then leave us a message on the Hotline or fill out the Contact Us form and we can arrange making a CD of your preferred MP3 for you. This will cost the same as a normal CD - 15 plus postage.

Can I create a CD from my MP3?

Some of the MP3s are already available as CDs so do check first, but if they are not then you can create your own CD if you have a CD burner in your computer, and an unused writeable CD. When you put the CD into your computer it will probably be detected and your computer will prompt you to place the MP3 file into the appropriate area for burning. When you press the 'burn' button, the MP3 will be written to your CD and you will then have a CD copy. If you need further details then you can contact Us for help, or you can search the internet where there are tutorials and videos that will relate to your own particular setup. NOTE that your CD copy can be for personal use only.

Can I get a particular CD as an MP3?

Some of the CDs are already available as MP3s so do check first, but if the one you want is not, then it can be converted to an MP3 simply by using the standard software on any home computer. If you have an MP3 player, it will normally come with software that will make that conversion for you. If you need help with it, please fill out the Contact Us form with your enquiry giving as much relevant detail as possible and we will do our best to help you.

Can I use it to help with something other than what I bought it for?

It depends on the CD. For instance, if you bought the Pass Your Exams MP3 for your GCSEs, and now you want to use it for your A levels, then that will be fine. However some may not be so easily reassigned. Remember that there are no negative effects possible though, so you will always benefit from the enhanced calmness and inner peace that comes with all of the CD/MP3.

Will it work if I'm also taking medication?

It will not adversely affect you due to any medication you may be taking, however there are two points that do need consideration:

1. Some medication makes you drowsy, some can affect your mood and some can affect your diet. Therefore if you use any of these in conjuction with one of Ursula James' CDs/MP3s, it may mask the effects of the MP3/CD.

2. If you are on medication, then you are undergoing treatment for a condition that might be contra-indicated for hypnosis. These are generally psychological and psychiatric conditions so if you are the slightest bit uncertain, then please check with your medicine prescriber. If they are a qualified medical practitioner, you can rely on their advice.

I suffer from depression - can I still use this CD/MP3?

Hypnosis is not recommended for people suffering from untreated, endogenous depression. If you are not diagnosed and think you have depression, then get it diagnosed by a qualified medical practitioner as soon as possible, and ask their advice at the same time. Do not use hypnosis until you have done this. If you are suffering from endogenous depression and it is being effectively controlled by medication, then you can benefit from the kind of tailored hypnotherapy treatment that you would get in a one-to-one session. Contact Ursula James and make an appointment. Note: The depression itself, if endogenous, cannot be treated with hypnotherapy.

The download didn't work - what should I do?

If it is less than 24 hours since you placed your order then simply try again. However, before you do you should consider the following points:

1. Are you using a dial-up line? If so, it will take an extremely long time as they are large files.

2. If you live in a large residential area, you may want to retry at quiet times, which are generally during office hours, and late at night.

3. If you are using a work connection, then your company security may be barring the download.

If it is more than 24 hours since you placed your order then you will have to contact us (use the Contact Us form or reply to the email you received) and - provided that the cause of the probelm has been identified - we will be able to reissue the links.

I'm having trouble downloading an MP3 to my iPod, iPhone or iPad - can you help?

Due to restrictions imposed by Apple, you are not allowed to download an MP3 directly to an iPod, iPhone or iPad. The correct procedure is to download it to your computer and then transfer it via iTunes in the normal manner.

What should I do if I didn't download it in time and it says the link has expired?

If it is more than 24 hours since you received the links then the links will have expired. You will have to contact us (use the Contact Us form or reply to the email you received) and we will be able to reissue the links.

Can I use this CD/MP3 on my children?

Ursula James' CDs and MP3s are designed for adults, though they will be effective down to around the age of 13, depending on the maturity of the child. Children generally require a more personal approach so by all means call Ursula James and arrange for a one-on-one session for your son or daughter.

Books

Can I get a signed copy of a book?

You can get a signed copy of You Can Think Yourself Thin online (you can specify what you would like written) and the small extra fee will go to 'first touch' - a charity supporting the neo-natal unit at St Georges Hospital in London, England.
Alternatively, Ursula gives talks around the country from time to time and if you can visit her there you will have the opportunity to get a book signed by her.

Payment

What payment methods can I use?

You can use most credit and debit cards, including American Express. You can also use PayPal.

Are payments secure?

Yes. The payment process on the online store is, like most reputable online stores, handled by a secure payment process, so your credit card data is secure. We do not have access to your credit card data at any time. If you place an order over the phone, then the operator you talk to uses the same secure online system.

Delivery

How long will delivery take?

Orders are normally dispatched within two business days so in the United Kingdom you can expect to receive your order within two or three days (often the next day). For orders outside of the United Kingdom it will take longer.

How much does delivery cost?

All delivery charges can be found by creating an online order. You have no commitment until you start to enter your personal details, so by all means experiment to see how much it would cost for you.

Do you deliver anywhere in the world?

Yes. However, we cannot guarantee safe delivery of our goods to everywhere in the world, so you should take that into consideration when placing your order from some countries.

I have a question that isn't answered here

Please send us your question using the Contact Us form, and we will respond to you directly. If your question is suitable, we will also add it to this page.