About Us Orders to the Ursula James Store are processed under the name of Ursula James Store. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Ursula James Store 10 Southwick Mews London W2 1JG United Kingdom Phone: 0845 054 2460 Fax: 0845 054 2460 Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'CHECKOUT' and you will be asked for a few details that we need to be able to complete the order. For online orders, we accept credit and debit card payments. If you are shopping from anywhere outside of the United Kingdom, place your order and your credit card company will convert the transaction to the appropriate currency. Online orders are processed via the industry standard, and industry-strength payment processor - PayPal, however the processing is seamless and hidden from you so you don't even need to be aware of it. We are just telling you in case you wanted to know! YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT TO PAY VIA PAYPAL You may also make your order via phone, fax, snail mail or email. When you receive confirmation of an order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling Orders are always dispatched using Royal Mail, either first class for domestic, or the most appropriate equivalent for international orders. Please note that, though we are happy to continue to deliver internationally, the postage costs may sometimes be higher than you might expect. Please check the shipping prices before commiting to the purchase. Delivery Schedule We deliver your order as soon as possible. We will send out most orders within three business days. International orders are generally despatched in under three days, but their arrival times will vary. If different types of items are ordered (e.g. a candle and a book) then the items may be dispatched at the same time, but seperately, and therefore may arrive at different times. Credit Card Security Your security is our priority. When your order is placed, all details are passed directly to PayPal. We never receive them, see them or have access to them. Guarantee We guarantee your satisfaction. If you have any questions or concerns following receipt of your order then please contact us as soon as possible. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 054 2460 or fax us on 0845 054 2460 or write to us at 10 Southwick Mews London W2 1JG United Kingdom Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm