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About Us
Orders to the Ursula James Store are processed under the name of Ursula James Store.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.

Our Contact details:
Ursula James Store
8 Hertford Road Ilford Essex IG2 7HQ United Kingdom
Phone: 0345 054 2460
Fax: 0345 054 2460
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order.

For online orders, we accept most credit and debit cards including American Express. If you are shopping from anywhere outside of the United Kingdom, place your order and your credit card company will convert the transaction to the appropriate currency.

You may also make your order via phone, fax, snail mail or email.

When you receive confirmation of an order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Orders are always dispatched using Royal Mail, either first class for domestic, or the most appropriate equivalent for international orders.

Please note that, though we are happy to deliver internationally, the postage costs may sometimes be higher than you might expect. Please check the shipping prices (which will appear automatically on your shopping cart) before commiting to the purchase.
Delivery Schedule
We deliver your order as soon as possible. We will send out most orders within two business days. International orders are also generally despatched within two business days, but their arrival times will vary.

If different types of items are ordered (e.g. a CD and a book) then the items may be dispatched at the same time, but separately, and therefore may arrive at different times.
Credit Card Security
Your security is our priority. When your order is placed, credit card numbers are encrypted using 128 bit encryption and are passed directly to the payment processor. We never receive them, see them or have access to them.
Guarantee
Hypnotherapy is not 100% effective in all cases, therefore we cannot offer guarantees. Where you have a legitimate cause for concern we will readily refund your order or, if appropriate, offer you a credit.

If you are having hypnotherapy with one of our trainers or coaches, we will establish early on whether hypnotherapy is useful to you and will always terminate the sessions - without obligation to you - if it is not.
Reaching Us
If you need to reach us, please use the Contact Us form. Alternatively, you can call on 0345 054 2460 or fax us on 0345 054 2460 or write to us at 8 Hertford Road Ilford Essex IG2 7HQ United Kingdom
Privacy Policy

INTRODUCTION
In this privacy policy, “we” and “our” relates to Ursula James Store, company number 4767814, a company registered in England and Wales.
“You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from Ursula James Store or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions, comments and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We do not engage in this activity and we do not disclose our customer information to third parties.

AUTOMATED PROCESSING
We do not use personal data for automated decision making; so we won't send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us.

COOKIES
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser to prevent this, however, if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.